This policy explains the advertised seven-day refund review period, eligibility factors, exclusions, request steps, and the information needed to investigate technical concerns.
Last updated: August 25, 2026
Refund requests are reviewed when submitted within seven days of activation or payment, depending on the transaction confirmation. A review window means support will assess the request; it is not an automatic approval in every situation.
A request may be eligible when access details were not delivered, support cannot resolve a reproducible activation problem, or the service cannot be used on a compatible device after reasonable troubleshooting and correct credentials are confirmed.
Refunds may be declined for changed preferences, unsupported devices, third-party app license fees, weak home internet, refusal to troubleshoot, public credential sharing, use beyond active-screen limits, expired review windows, or a must-have channel that was not confirmed before purchase.
Contact WhatsApp or email with the payment reference, plan duration, activation date, device model, player app, screenshots that do not expose private credentials, and a clear description of the problem and troubleshooting already attempted.
Support may ask the customer to test another channel group, restart the router, refresh the playlist, check Ethernet or 5 GHz Wi-Fi, reinstall a trusted player, or confirm account status before a refund decision is made.
Approved refunds may take time to appear depending on the payment provider, bank, card network, or wallet used. Fees charged by third-party player apps or unrelated providers are outside this refund policy.
